I appreciate that the Member was able to give me this question in advance because there is quite a detailed answer to provide. The Department of Health and Social Services operates the NWT helpline. It's available 24/7, and that could be for counseling. It could be for referral. There are a number of different functions. The helpline calls are anonymous, so people choose how much information to disclose, such as their ethnicity, their age, the community of origin and so on.
However, I can tell you that, in 2019, there were 697 calls to the helpline; 46 percent identified as female; 52 percent identified as male; approximately 55 percent of callers disclosed their ethnicity, and of that number, 19 percent identified as Indigenous. As I mentioned, people do not have to disclose where they are calling from, but the data says that 50 percent of callers identify as being from a rural community, which I would say in our context is a remote community, and 30 percent from an urban area. Because the calls are anonymous and the service is immediate, there is not a program of follow-up with callers to see whether they have additional questions. It would be on the caller to call the line and ask for additional help.