Currently, at this time, our department is not looking at including private counsellors into the service delivery model. We had looked at it, and using private counsellors would be extremely expensive; for example, two, possibly three, times the cost for employing our own counsellors. Our approach to reducing wait times is the Seamless Care Pathway, that we are making sure people are matched with the right level of service to ensure more timely access. What I am aware of, in reading my briefings and meeting with staff, is that the wait times for counselling do not exist in most communities. Wait times are mainly an issue in Yellowknife and Hay River.
Wait times are tracked in communities where they exist and follow up with people on the wait list every three weeks to ensure that they still need the counselling and that their level of risk has not changed. I do want to expand that a main part of this work is to improve access to counselling by adding same-day walk-in appointments, as well as other options, like e-mental health access. These types of efforts have been shown to have dramatic impacts on wait times in other areas of the country. This work is underway as we speak and is on track to be implemented this spring 2020.