Thank you, Madam Chair. Just a couple of things to add to the Minister's comments in terms of what we've observed. Obviously, the question of staffing, the staffing was identified based on what we assumed would be typical call volumes, so we have to measure what we're actually receiving against the model that was used to predict the number of staff and see if we are adequately staffing. We have had things come up like staff requesting parental leave, which, of course, when you design a staff model, you're not anticipating somebody being away for a long period of time, so how to cover that kind of situation.
It was designed in a way to meet national accreditation standards, so there have been some growing pains in just how calls are received and communicated to dispatch centres in communities. We are working through those with a number of communities. In some cases, communities have hired some additional support; in other cases, we're working with the community to try to go through and iron out exactly what the issues are and resolve those. I am working quite closely, for example, with the City of Yellowknife on some issues that they have identified and trying to work through what's causing the issue and then what the resolution to that issue is. We will be doing a report every year within 90 days of the end of the fiscal year, so I am looking forward to seeing the first report and some of the numbers and the analysis about how many calls we're getting, how much time our staff are putting in to be able to really get a better handle on: is it the right amount of staff? Are we getting the right expertise? Are there any other issues coming up? Those are the initial things that we have noticed. Thank you, Madam Chair.