Thank you, Mr. Chair. In the past and until recently, we have worked through the protocol that we have signed off on. We have had a regular what we call “fireside chat” where we could discuss on a confidential basis any concerns that MLAs may have, and we have worked together to improve in certain areas. Communications and responses to constituent issues were a big issue, so we have taken that very seriously. We are tracking all those communications and I can report that we try very hard to adhere to the guideline of responding within five days.

I can report that since October of last year, there has been 1,301 constituent inquiries from MLAs, and if there are other areas of concern, my door is always open. If there are any cases like that, we can work together, too, because we're always interested in improving on our performance and the only way we can find out if there are areas to improve on is if we hear from the MLAs, and we can work much better to improve the delivery of programs and services. Thank you, Mr. Chair.