Thank you, Mr. Speaker-elect. I have three things; I hope I get through all of them. The first is to lead by example, develop an understanding about the functioning of the departments, but show flexibility ourselves and also show courage ourselves so that, when we're going forward and asking other people to be courageous with change, they're seeing that coming from us first.
The second is to engage people in the process. I think someone has already spoken about that. Although we're providing them priorities in the mandate, that's a vision, but a lot of the real solutions are actually going to come from within the public service, and so people should feel engaged in this process and not scared of it.
The third is to create a culture of accountability, which I would see doing firstly with timely and transparent communication about what is happening and about the processes that we're asking people to buy into and engage in, and to create clear points of accountability along the way, both for ourselves and also throughout the department at different levels.
Change doesn't have to mean surprises; it shouldn't mean surprises. It just means showing people what the processes will be. I believe we actually have a very strong public service, and I think we have a public service that wants to be engaged in the process of change. I think we just need to give them the opportunity to do that.