Thank you, Mr. Chairman. We put the voice response system in because certainly at peak times, the staff who are available are just not in a position to take calls all the time. We found that students were feeling quite frustrated about the fact that when they phoned the 1-800 number, many of them could not get through. We believe the voice response system is a better way of approaching the situation. We believe that it will allow workers to more effectively manage their caseload. We are dealing with somewhere in the neighbourhood of 1,200 to 1,400 students with a relatively small number of staff. That being said, Mr. Chairman, the manual that has gone out is very specific in its commitment to service levels to the students. It has been very clear with students that a person will get back to them within a specified period of time to address their questions, if they cannot leave a message on the voicemail. Thank you very much, Mr. Chairman.
Mr. Cleveland on Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters
In the Legislative Assembly on June 29th, 2000. See this statement in context.
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters
June 29th, 2000
Page 321
Cleveland
See context to find out what was said next.