Thank you, Madam Speaker. The income support officer is given the authority to determine which of their clients should be payrolled. As I outlined, it is typically for those clients where the expectation is that the circumstances are not likely to change in the immediate future, but it is clearly expressed to the client that there is an obligation to the client to come back and report that change.

In terms of why the report cards weren't being followed up on, I'm afraid that I can't answer that question. It does indicate an issue that there is some concern about and we have certainly worked to strengthen our reporting requirements in the office in the last year. We have also looked at increasing the number of staff to deal with the volume of clients in that office. Thank you, Madam Speaker.