Thank you, Madam Chair. Just briefly, I think it's clear here there is a deadline here of the end of 2006, but I believe the officials at WCB are already aware of the recommendation, obviously, and in our discussions and in public hearings and the Auditor General's report findings showed that WCB could do much better in communicating its programs and policies and its decisions and such in the letters and the way the staff conveys messages to injured workers and such. But I just wanted to make it clear that in speaking and in putting this motion forward, I think that the whole general issue of communication is much larger than just a letter and message idea. Also, that this not be considered as something that would answer to all of the issues surrounding how the injured workers feel about the

services they get from WCB. I just think that while the WCB, in our findings and in our public hearings, while the WCB has room for improvement in how they communicate their message, but also that shouldn't be taken as saying that the product is fine and that the only problem is the communicating. I don't think it should be seen as that. I think there is room for improvement in communicating, as well as improving the product itself, because sometimes when we think of communication and messaging we think of it as if we can just market it better we'll sell it better. But I think in this instance, as I stated in our public hearings, that there is something wrong with the product also. I think that the WCB's inability or unwillingness to address in a fundamental way the issue of chronic pain and the conflicting medical opinion of lack of resources and wherewithal to the injured workers, I don't think that should just be categorized as merely a communication issue. I think that speaks to lack of action on the part of the WCB to really fundamentally address that.

So I just wanted to speak in favour of this motion accepting that the WCB could do a lot better to do their communication strategy and protocol, but that does not do away with its obligation to take care of the product itself. So I just wanted to put that on record. Thank you, Madam Chair.