Thank you, Mr. Chairman. With the open-door policy, the emphasis really wasn't on the door, the physical door, when they mean an open-door policy. They more or less referred to something like an open-arms policy or to be more receptive and supportive. I just recently helped somebody fill out their workers' compensation claim form. There were questions, and even though it's a two-sided form, eight and a half by 14, there were some questions in there that I couldn't even understand. I didn't even know how to answer the question. I wasn't even really sure what they were asking in that form. I could really see why they didn't, I mean, these people were really, they were just looking at it pretty much dumbfounded and I thought I could help them. I did and I answered them to the best of my ability, but really there were things in there that I couldn't even understand. I said, well, maybe you should go to the Workers' Compensation Board and ask them what they mean and ask them to help you fill it out. They said oh, no, it's something they said you have to do, go see a lawyer or something and help them fill it out or a doctor or something like that. So that's the kind of open door I'm talking about.

I don't see why people who maybe have been refused by workers' compensation for a claim, shouldn't be allowed to go into that office with their letter of refusal and say, well, what can I do next? How can I carry this forward? How can you help me appeal? They should be able to do that. They should be able to help people appeal. Even in their own office and say, well, maybe you do have some grounds for appeal and you should carry it forward and we'll help you do that. Right now that just doesn't happen. People really, when they, I think they don't get any, that 267 appeals that they had out of the 36,000 claims that went through, I think a lot of the people after they get the refused, claim they just say, well, I'm not even going to try to appeal because I know there's nothing going to happen anyways. So I think if they did have an open door where if you say you think you have grounds for appeal, come and see us and we will help you appeal, I think you would get a lot more appeals going through and I think you'd get a lot more people saying, gee, you know, they really provided me with some good advice and really helped me understand why they didn't approve my claim and they explained how I can appeal, and they even offered to help me appeal, but I refused it because they explained it in the office. I think that's the kind of open door thing that I think the committee was talking about. I don't think it has

anything to do with the locks and whatnot, but even that, you know. So I'd just like to make that point. Thank you.