Thank you, Mr. Chairman. On the WCB's answer to this Motion 34-15, in which committee recommends the Minister direct the Governance Council to overhaul its reception protocols, security practices, and client and public relations function to provide a more accessible and responsive level of service. Mr. Chairman, I have to point out to you the answer, and the answer says, you have to read this. I have to read this into the

record. It says, "The Governance Council has long recognized the concerns that the committee identified about the unfriendly, fortress-like atmosphere and has stated" and I quote, "It is hard to have an open-door policy when you have no door." That's the answer to committee's motion. I have to say that's another example of not understanding the spirit and intent of what we're trying to do here. The response is we need to get a new building so we can get a door so we can have an open door. I mean is WCB the only people in the world who don't understand what the spirit of an open-door policy is? I mean last time I was at WCB building in that office when we went there for briefing, there is a door. If we want to talk about whether they have doors or not, there is a door and there's a security guard sitting behind that. Every possible door on that floor is locked. You cannot go there without somebody escorting you from one point to another. So now I'm telling you if you have a shack or a log house or a 20-story marble building, every place has a door. So I'd like to ask the Minister when could we expect the WCB to really, you know, just have a common sense understanding of what we mean by friendly, compassionate, responsive, open-door policy where people could go in there?

There are a lot of Members here who are threatened for the work we do. There are lots of people in the income security office; there are lots of people who are in lawyers' offices. There are lots of people whose job it is to deny clients, to deny cases for people who really want it. WCB is the only place that has that fortress policy. So I'd like to know how will the Minister implement this open-door policy? Or, Mr. Chairman, whoever wants to answer it. Thank you.