Many northern residents, like Mayor Peter Martselos of Fort Smith, expressed concerns with the fact that all of the investigators will be based in a central office located in Yellowknife. Others have taken the time to contact members of the standing committee to voice their frustration with another service that is supposed to help the residents of smaller communities being based in an urban centre.

There is a concern that people will be reluctant to contact an office in Yellowknife because it is seen to be remote and to be slow in responding at the community level and, as a result, the service will end up being focused on Yellowknife and the larger communities with daily jet service.