In the Legislative Assembly on March 5th, 2009. See this topic in context.

Income Assistance Client Satisfaction Survey
Members’ Statements

March 4th, 2009

David Krutko

David Krutko Mackenzie Delta

Thank you, Mr. Speaker. After yesterday’s theme day in regards to income support and housing, I have received a lot of phone calls from my constituency in my riding on the comments they heard from the Minister of ECE in regards to results of a survey that his department received in regards to clients being happy with services that they provide.

Mr. Speaker, my constituents are not aware of such a survey that took place. More importantly, they are not satisfied with the service they are receiving in regards to income support and housing. With that survey that was conducted, they would like to suggest to the Minister of Housing and the Minister of ECE, if you really want a survey, come to our communities, have public meetings and hear what the real clients have to say about programs and services in ECE and Housing.

Mr. Speaker, I think it is important that we do make such an effort to ensure that we hear firsthand from the residents of our communities and the real clients that are receiving these so-called services.

Mr. Speaker, I think it is important that we do hear from those individuals. As we all know, one of the top issues we hear whenever we have a constituency meeting or have a Minister in our ridings is the area of housing and income support.

Mr. Speaker, again, more to resolve such an issue, I think public meetings probably will be needed in all communities of the Northwest Territories and get a real survey done by way of the public having an opportunity to say what are the services that they are receiving, and in some cases the services that they are not receiving.

I will use an illustration, Mr. Speaker. An individual who applied for unemployment insurance received it just this Christmas and was told, well, because you have such a big cheque from unemployment insurance, now we are going to charge you economic rent. Again, that is another area that this

government has to be aware of. We are taking money from the feds that we pay into and the Government of the Northwest Territories is taking it back by charging people market rents because they are on unemployment insurance. Again, Mr. Speaker, that is just one illustration of the problem with this system.

I would like to ask the Ministers of ECE and Housing to take up the challenge of the residents of my riding and have public meetings in my riding and hear what the real clients have to say. Thank you.

Income Assistance Client Satisfaction Survey
Members’ Statements

The Speaker

The Speaker Paul Delorey

Thank you, Mr. Krutko. The honourable Member for Frame Lake, Ms. Bisaro.