Mr. Speaker, in regards to the survey that the Minister mentioned, I think that is the outcry that people are hearing. His comments were that people are happy with the services that they are receiving. In order to determine how happy they are, I would just like to know what survey was done and exactly what was the method of the survey. Was it a follow-up letter? Was it a mail out survey? Was it done by the phone? Was it done by fax? Exactly how did you determine the survey and how did you come to the conclusion that people are happy with that survey?