Mr. Speaker, we currently do not have a written policy specific to those individuals if the client service officer is away. But we do have a backup plan where in a larger centre such as Yellowknife, we have an on-call duty officer that takes those calls. If there are inquiries, then that individual follows through with that. Not only that, Mr. Speaker, that on-call duty officer also takes calls and is accessible any time, even without appointments. But in those communities outside Yellowknife, certainly we have client service officers going to the communities from a regional perspective. They do provide services in that venue. Certainly with the Yellowknife perspective, we have individuals who are dedicated to answer those calls that are coming in. Mahsi.
Jackson Lafferty on Question 156-16(4): Customer Service At In Come Support Office In Yellowknife
In the Legislative Assembly on November 3rd, 2009. See this statement in context.
Question 156-16(4): Customer Service At In Come Support Office In Yellowknife
Oral Questions
November 2nd, 2009
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