Thanks to the Minister. I accept the explanation of the on-call system, but again I would have to say that this is a system that is not working. The experience of the constituents that I have heard from is that they go to reception, they are told to make a phone call, they phone their CSO who doesn’t happen to be there. There is then no opportunity for them to speak to anybody else. The receptionist doesn’t help them. They are not transferred to the on-call duty officer. Again, I think the Minister needs to do some investigation into this.

I understand that there’s confidentiality issues and that not anybody can speak to particular clients, but I guess my question again to the Minister with

regards to this on-call system is: if I phone my CSO and he or she is not there, how then do I get through to the on-call person if the receptionist won’t help me?