Thank you, Mr. Speaker. I appreciate the commitment from the Minister to look into this. It’s my understanding that clients very often have to leave the office without ever having talked to a CSO when their own is away, so there’s something wrong with the system.

Lastly, it suggests to me, from the experiences that I’ve heard about, that there are a few basic office procedures which aren’t being followed or aren’t evident from within the office. I come from a service background myself, so I find it hard to understand why there’s no things like an e-mail out of office reply which is automatically used, why there’s not a voice mail message on people’s phones which indicates that they’re out of the office. So I’d like to ask the Minister whether or not that’s standard practice for this office in Yellowknife and/or all income support offices. Thank you.