I know that, for example, in the NTPC review that was done, the issue with communications with the customer base is one that was brought up. I know we have to do an overall review and a response to that area to see if we can improve that. I’ve shared that communication side with the board as recently as this morning in fact. That is an area that we need to work on both from our side as the GNWT as well as from the board and sharing that information back and forth. As for the establishment or enhancing that level of service in communities by existing staff, I will check if there are any plans in place to do something along those lines.
Floyd Roland on Question 78-16(5): NWT Power Corporation Billing And Disconnection Policies
In the Legislative Assembly on March 24th, 2010. See this statement in context.
Question 78-16(5): NWT Power Corporation Billing And Disconnection Policies
Oral Questions (Reversion)
March 23rd, 2010
See context to find out what was said next.