Thank you, Mr. Speaker. We have a standardized process in addressing complaints and concerns from our residents. They are to speak to the authority management first and then sometimes, or oftentimes it works its way through, upward to the deputy minister level. Mr. Speaker, if it is a complaint about specific conduct of a health care professional, whether it be a nurse or a doctor or therapist or allied health care professions, all of the professional governing bodies have a process on how to address complaints. Thank you.