Thank you, Mr. Speaker. I appreciate the attitude the Minister is carrying here today to ensure that customer service is kept at a high standard, and his approach is to move the issues forward so we can provide better quality service.

Mr. Speaker, the last question is built around timing, which is when can the public see any type of movement forward on this particular issue, as well as where can the everyday citizen provide some input on new suggestions and on these concepts? The Minister says a 21-minute waiting time in the room and I think he said a nine-minute waiting time with the actual customers/clients. That’s still half an hour. Where can citizens provide some input on what they feel is a reasonable amount of time -- because they have coffee breaks and they’ve got to

be in and out -- and that type of information? Thank you, Mr. Speaker.