Thank you, Madam Chair. The criteria we use are based primarily on national standards. We try to meet or beat national standards. They are based primarily on wait time because that seems to be a very critical factor. We also get informal feedback in terms of satisfaction. We have not done a formal satisfaction survey but we certainly get the feedback. The critical one is, as you suggested, the wait times.
Ms. Watters on Consideration in Committee of the Whole of Bills and Other Matters
In the Legislative Assembly on June 5th, 2012. See this statement in context.
Consideration in Committee of the Whole of Bills and Other Matters
Consideration in Committee of the Whole of Bills and Other Matters
June 4th, 2012
Watters
See context to find out what was said next.