Thanks to the Minister. I appreciate that we want to provide the best service, but it’s not happening. The Minister referenced that the client service officers deal with their clients, they try to have a relationship with them and that’s all well and good, but in several instances now, I have had constituents tell me that their client service officer has changed and they have not been advised. They don’t know that that’s happened until they present their documents the next month for the next month’s payment, things get held up and somebody tells them oh, by the way, I’m not your client service officer anymore.

So to the Minister, I’d like to know if customer service officers are on top of their clients, if it is the goal of the division to provide good customer service, why then when a customer service officer is changed from a particular client, why is that client not advised in advance. Thank you.