Thank you. I can only conclude that the department’s response to the Auditor General that the audit tool would be in place by January 2013 has not been done. So I welcome the Minister to correct me on that, if that’s the case. That would be obviously disappointing.

In my statement I outlined the case of a local social service agency that sends one of a few staff members to accompany clients to appointments if they find out one particular income support worker has been assigned to the application. Based on their experience, they know the applicant is in for a rude and demeaning experience. So complaints have been made about this to the Minister. How is it

possible that such a notorious situation could persist and what steps will the Minister take to investigate this complaint and finally correct the situation? Mahsi.