Thank you, Mr. Speaker. I’ve dealt with a constituent on an issue with the Minister’s office, where paperwork was repeatedly lost, bills, proof of income and the like. Meanwhile, a woman seriously disabled by a tragic accident was left without food, piling up debt and shivering in the cold, literally. So, again, how is this possible, and what does it take, and where is the dignity in this? Can the Minister answer that question? Mahsi.