Mahsi. We do take those case by case and quite seriously. If there are, whether it be missing documentation and so forth, we need to follow through with that. My client service officers through our department work closely with the clientele. There are some challenges that we’re faced with.

As you know, income support is a very challenging file. Every day our client service officers are challenged. I’d just like to encourage them to continue working with the clientele even though they may be frustrated. At the same time, we have to provide those supports to the clientele and we provide those positive engagements continually. So I did instruct my senior staff to provide those words of encouragement to my client service officers so they can provide those valuable services continuously. Mahsi, Mr. Speaker.