Part of the plan is, again, a competency-based training program that is going to be broad across the Northwest Territories that the client service officers deal with, so we can develop a professional base dealing with the clientele. There’s also going to be a work-based training program that will be introduced, exchanging information and so forth. Also, there will be a conference for CSOs in January 2014, enhancing staff and knowledge so they’re aware of who is working, skills and abilities, and also on-line discussion and information sharing. These are just some of the key areas that we are implementing within our department to enhance our client service officers, the professionalism that they should be delivering to the clientele. Mahsi.