With respect to this particular case, I’m certainly willing to have some conversations with the Member. I also know that the department is working and will work with the individual to explore these exception opportunities.

When an individual goes on medical travel, they work with the medical travel unit. They usually get a pamphlet with contact numbers, who they can contact within medical travel should there be any problems with their plans. In this case, it was my understanding that this person went down and something happened to them when they were down there, so they weren’t taken down on medical travel, so they may not have had those contact numbers. We will certainly be working with that client.