Thank you, Madam Chair. I understand it’s a daunting task, but I think in terms of no-show rates, I only need to lean in to make reference to my own personal dentist. I can tell you that I get no less than two or three reminders within 24 hours of my appointment, and I would feel very bad if I missed that appointment. I’m not sure if we’re doing that at the same level as we probably could be, as simple as notifying people of an appointment. To that, I’ll get a response, but I’d like to make reference to a great idea I heard from you, Madam Chair, that you brought into the House probably about two years ago. I love the idea where if you miss an appointment such as a specialty clinic or a specialty service, even a regular family physician clinic, that we submit a phantom bill to the

patient and say, look, you know what, we’re sorry you missed this appointment; however, this cost taxpayers X dollars. It would somewhat shame the patient to make them understand that there was a huge cost implication. But quite frankly, I think the message would be loud and clear and I don’t think you’d have to do that service for very long before people would realize it. Again, I’m trying to lower the number of no-shows. I’m trying to save the department money so they can spend that on other programs, so to those questions.