Stanton has done a lot of work on this and we’ve had many discussions with them. One of the issues with no-show rates is there are a number of factors. It’s not always just that somebody fails to show. What we’ve determined is that some of the reasons there are no-show rates at the speciality clinics and at Stanton have to do with people being ill, with weather delays, with, again, because we have some communication challenges among our eight authorities with people not getting the information, as well as people coming to town and then having concerns or second thoughts or needing support. There is no one solution that will address no-show rates. Stanton is trying to do more in terms of better communication to make sure that patients are aware, have their travel, know when they have to be here, make sure that they’re getting calls ahead of time to remind them to make sure that all the advance work is done. But it’s not something that always evidenced is noncompliance or where it’s really appropriate to have a punitive response. It’s a pretty complex issue. Stanton is putting a number of things in place to try to reduce the no-show rates.
Ms. Delancey on Consideration in Committee of the Whole of Bills and Other Matters
In the Legislative Assembly on February 18th, 2015. See this statement in context.
Consideration in Committee of the Whole of Bills and Other Matters
Consideration in Committee of the Whole of Bills and Other Matters
February 17th, 2015
Delancey
See context to find out what was said next.