Quality assurance is a critical component of the healthcare system to ensure that we have feedback to actually ensure that the system is meeting its needs. Every health and social services authority has a patient representative who can work to address these concerns quickly and efficiently at the regional level. Concerns can also be raised with the CEO, board chair, or Public Administrator in the case of the Deh Cho. The department also has as system navigator who can be contacted by phone or email and helps to resolve complaints and concerns. A formal written complaint can also be sent to the Complaint Officer appointed under each of the professions licensing legislation when the complaint is with a particular practitioner. A constituent may also choose to seek the support and intervention of the Member of the Legislative Assembly and/or come directly to the Minister when dealing with their concerns. The department has prepared specific binders which outline all of this information for each of the Members in the House specific to their individual ridings and regions. I'm hoping to have a sit-down with each of the Members to go through that binder, but bottom line is: We want to refer our clients to the quality assurance staff within the authority so that they can actually do internal reviews of the processes to make sure that we're learning from mistakes and that we are continuing the make a system that works and meets the needs of our residents.