The CEOs are always trying to balance off staff resources with community needs to deliver the best services possible to all the residents of the Northwest Territories at a community level. The walk-in process in Fort Simpson was not found to be effective. With low volumes of patients coming into the clinic in the morning and high volumes of patients showing up in late afternoon, this actually led to long wait times for patients, and then limited the amount of time with each patient, and mostly they were only able to address specific issues when an individual came in given the limited time. The new approach that was put in by the CEO is an effort to ensure that staff have adequate time to review charts and spend time with patients and actually provide them quality care. The change was made in response to a number of complaints from residents about the wait times and the walk-in appointments. The CEO and the public administrator are very happy to add this item to the agenda for the next public meeting they'll have in Fort Simpson to get more and additional information from the residents of Fort Simpson.