The medical travel modernization is an ongoing project. The first step in the work was actually revising the Medical Travel Policy, and that was actually revised and came into effect on April 1, 2015. The policy revisions included moving the program administration detail out of the Cabinet-approved policy into a ministerial policy. These are now subject to periodic reviews, and may be updated so that they can continue to meet the needs of the public and the health system. Under the revised policy, we have also been able to establish an appeals process, which is new. One of the major elements being looked at is improving guidelines for patient escorts, which is one of the issues that I have heard the most about as I have travelled around the Northwest Territories. We're also streamlining business processes to make it more efficient. Other projects underway as part of medical travel modernization are focused on improving the patient experience. A medical travel handbook is nearly developed, almost ready to go, and will be made available to all individuals who are going on medical travel, and the staff have been working and have taken additional training to become certified service professionals to improve customer service at the front line.
Glen Abernethy on Question 73-18(2): Medical Travel Benefits Policy
In the Legislative Assembly on February 29th, 2016. See this statement in context.
Question 73-18(2): Medical Travel Benefits Policy
Oral Questions
February 28th, 2016
See context to find out what was said next.