To ensure that the care coaches -- those are the individuals who actually respond to the calls and are participating in the group counselling -- are ready to work with residents of the Northwest Territories, information is provided to them on a regular basis about the Northwest Territories; the realities, region by region, of the types of challenges that are being faced; the number of suicides; other mental health challenges; as well as some of the community realities so that they are aware of those realities. They also have a number of local resources that they can call in, the health and social services centres, as an example, in order to get additional information on the communities that they are talking to residents from. There are a number of ways that we are trying to make sure that those individuals have some cultural context, some northern context, and understand the realities that our residents are facing when they call in.