Thank you, Mr. Chair. Mr. Chair, much of that is actually legislated. One of the differences between the old system and the new system is, there are actually some lines of clear accountability that never really existed in the old system. In this system, the Minister is ultimately responsible. The Minister is responsible for selecting a chair and board members of the Territorial Authority who are providing some management direction to the operation of the healthcare system, the delivery system.

In the delivery system, there is a COO, or a CEO at the top of the authority who is the supervisor of the regional COOs. They also have a secondary responsibility to work with the chairs of the individual wellness councils, helping them tailor information at a local and regional level, but ultimately, their reporting relationship is to the CEO.

The deputy minister reports to the Minister and is responsible for the ministerial functions of Health and Social Services, where the CEO is responsible for the delivery mechanisms. Not all those functions have been fully transferred yet. We're still in a transformation phase.

When an individual has an issue, a patient or resident, we're strongly encouraging them to engage with quality assurance so that their issues can be reviewed, examined, and dealt with, keeping in mind at all times our obligations under the Health Information Act, which is to ensure that privacy is maintained.

As for communication with MLAs, as an example, when an individual raises an issue with an MLA, we require that MLA to get a consent form so that I and my staff can look into their issues because I, even as Minister, cannot look at somebody's personal information or health-related information without their consent.

All this is articulated within the legislation on how that whole structure works as far as who is accountable to whom. I'm not 100 per cent sure I got the Member's question exactly right. I hope I'm on track.