Thank you, Mr. Chair. Mr. Chair, as I have indicated, moving to a single system is our over-arching theme, or our goal is client-focused. Focus on the patient, client-based, a client-based system. Having said that, because not every service can be provided in every community, medical travel is going to continue to be a necessity. By working together as one authority, we've had the opportunity to look at different standards, different practices, having authorities cooperating, including Stanton, to a greater degree, with some of the remote communities and some of the work done.
We also put in a program called Med Response which is basically the first program of its type in Canada where we have professional staff available to community health nurses and others, including access directly to a doctor. If somebody calls from Nunakput, as an example, they could call Med Response, talk immediately to a doctor. Med Response has actually helped us reduce some issues, or some demand for Medevac, but also has been able to help us avoid medical travel when proper diagnosis can be done on-site.
We have a long way to go here, and I think we've already seen some benefits of the single authority in helping us curb some of the utilization of things like med travel and air ambulance. We are still early days, so we need to continue to encourage our residents to use the quality control mechanisms. When they are frustrated, we need to have the residents continue to work with us to share their frustrations, but also their good points, so that we can do continual quality improvement moving forward. Thank you, Mr. Chair.