That sort of leads into my second question. There appears to be a significant lack of information-sharing and communication on the part of the medical travel office, where it doesn't seem that they're working with patients. For example, patients are often unaware that they can rest at Able House when they travel to Yellowknife for the day for an appointment, and constituents often spend the day waiting at the airport or Tim Hortons when they could be resting in a bed, which they might need.
I had a constituent in his eighties who didn't realize he could get a wheelchair at the airport in Edmonton and skip the 45-minute security line the day after his heart surgery. This would all be good information to have, so I want to ask: is there something like a checklist that the medical travel officer is supposed to go through so that patients are aware of all this type of information?