Thank you, Mr. Chair. Mr. Chair, in the department, we have a number of different functions, including our policy division. We've got nursing consultants. We've got the chief public health officer. We have a number of responsibilities that are responsible for developing policy related to particular activities, such as nursing or midwifery and those types of things. When operationalized, those are operationalized through the Territorial Health and Social Services Authority and our two other partner boards. The quality assurance that I have been referencing is quality assurance at the authority level, which is responsible for taking any complaints or concerns from a resident and investigating those concerns and making recommendations on the operations to ensure that these incidents, as they occur, do not occur again.
We do have to have, and we do have a close relationship between the authority and the department. When the department is working on policy, territorial-wide policy, they absolutely engage frontline providers and staff within the authority who can provide information and help on the design because, bottom line, they are front-line providers. As far as quality assurance, I mean, there are many different ways of looking at that. We do collect data so that we can make evidence-based decisions. Much of that data come into the department for analysis so that we can all, in this room, in this building, as well as in the department, work to make evidence-based decisions.