As was mentioned in the question and the response to earlier inquiries, we have noted that the complexity of applications has increased over the last few years. I understand that much of that is driven by the increased amount of paperwork that is filed with the applications, dealing such issues as rental arrears, arrears repairs, and other matters, so the applications have become lengthier and therefore more complex. This has of course put pressure on the office administrators' workload, and, in response to this concern about the workload, the position has been reviewed and formalized procedures to provide guidance on certain issues have been put in place.

With respect to the earlier question regarding the deputy rental officer, we did issue an RFP for the addition of a deputy rental officer, but, unfortunately, these processes did not result in the recruitment, so what we have done is hired someone with a great deal of experience on contract as a part-time deputy rental officer in the beginning of February, so we are hoping that will alleviate some of the problems.