Unfortunately, this is one of the areas where the auditor said that we aren't doing as good as we need to do, and we aren't having as much follow-up with our residents. That includes both the families as well as the children as we need to. We are stepping that up. We are making sure, moving forward, that there is regular contact. Part of our requirement is to help people understand their rights under the legislation, but also the services that are available to them.

We are trying to move away from the apprehension system more to a prevention system, so we are also working with families on a voluntary basis. We have had a significant increase in the number of voluntary files; we have seen a decrease in a number of permanent apprehensions.

In some areas, we are moving in the right direction, but when it comes to the individual contact with those kids, we need to do better.