In addition to the work we did rolling out Building Stronger Families, we did make significant legislative changes to allow this new delivery of child and family services to become a reality. Building Stronger Families moves us from an apprehension-based system, which has traditionally been the system provided in the Northwest Territories and across Canada, to a system that the people of the Northwest Territories told us they wanted. They wanted a prevention-based system that focused on families while at the same time protecting children.

We made a number of legislative challenges. One of them that we made that, you know, is questionable at this point, even though it was still the right thing to do, is we actually increased our requirement to report. We were having difficulty reporting. We increased our requirement to report because it is the right thing to do. Then, we put in the tools so that they can actually do that reporting. Matrix didn't come in until last year. The audits that we have done have all been for years prior to that.

We are making a fundamental shift, and we have. This work that we are doing could not be possible without laying the foundation stones, which includes the SDM, Matrix, and the legislation we put forward. When we released Building Stronger Families, I said clearly it is going to take us a couple years to build the foundation. We hadn't anticipated, at that time, that we would have this kind of response and this difficulty at the front end delivering, but we accept that that was our responsibility.

We did not reach out to our front-line staff and manage the change as effectively as we should have. We have heard from our staff. They have told us that we need to do better. We are doing better by engaging with them and working with them, still a long way to go. A lot of changes are still needed. We are committed to making those changes.