There are actually a couple of different ways that individuals can interact with the system. We currently have a network of designated client contacts and quality assurance staff who, if somebody has a problem with the system or the services they receive, they can get in touch with. This often is after the fact, when something has occurred, so that we can actually look into it to make sure, if something would arise, it doesn't happen again. We also have a system navigator so that, if someone is actually having trouble navigating a system and they have some concerns and they have a complex case, we would strongly encourage them to turn to the system navigator, who might be able to help them focus their journey through the healthcare system in ways that will actually give them maximum benefits.

On top of that, I do encourage people to ask your practitioners questions. If you're not sure what they're telling you, ask them for clarity. Our professionals want to be there to help. They are prepared to answer questions. If you don't feel like you're getting the answers that you need, or you're not getting an understanding of what is being explained to you, we have an obligation to do our best to make sure that our residents understand what is being said. If that doesn't happen, you can always go back to quality assurance. I know I talk about it a lot. This is something that we've only been bringing in in the last couple of years, but it is something that will be a game changer over time and allow us to really learn from the challenges that exist in our system, to make sure that these types of things don't happen. That's a responsibility of not just the healthcare system, but everybody who engages with the healthcare system, to share your frustrations with us so that we can learn from them and make sure they don't happen again. Thank you, Mr. Speaker.