Thank you to the MLA for reminding me. Actually, that was one of the bigger concerns that I had. If people are getting, for example, their utility bills in and it's our fault that we are late and then we are not paying their late fees and they are getting late fees, that is a sin on our side, in my opinion. We are not giving a lot of money to people. We are not giving any money for late fees, so it's coming out of their food or their clothing allowance, and I am not okay with that. We have already implemented that, if the error is on our side, we will be paying late fees. If the error is on the clientele side because they have not got the paperwork in time to us, then the clientele will still be responsible. However, any time that it's our error because of paperwork or not being on time, we will be covering those late fees effective already, so I can say effective immediately, although it's already implemented.
Caroline Cochrane on Question 725-18(3): Changes to Income Assistance
In the Legislative Assembly on May 27th, 2019. See this statement in context.
Question 725-18(3): Changes to Income Assistance
Oral Questions
May 27th, 2019
Page 5589
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