Thank you, Mr. Speaker. Our GSOs are there to provide services to community members who need it, in whatever capacity, if they are having problems connecting with federal programs. Generally, our GSOs are aware of it, and they try to take steps so that we can improve the connectivity. As well, we all know how difficult it is to access federal programs. If you want to talk to somebody at the CRA, you've got to phone, wait on the line for 10, 15 minutes, 30 minutes, and then it will cut you off automatically because that's the way their programs are designed. It is very difficult to get through. You've got to spend a lot of time, and then we complain about it. I guess the best example is where everybody was getting audited on an annual basis for filing and claiming VTA travel, and we complain about it, and they check it out, and it was true. We were being audited a lot more than the rest of Canada. CRA took steps to set up headquarters in each of the three northern territories. We work with them. We don't have all the detailed information, but we are aware of most of the concerns.
Bob McLeod on Question 849-18(3): Government of the Northwest Territories Government Service Officers and Service Canada
In the Legislative Assembly on August 22nd, 2019. See this statement in context.
Question 849-18(3): Government of the Northwest Territories Government Service Officers and Service Canada
Oral Questions
August 22nd, 2019
Page 6367
See context to find out what was said next.