Mr. Speaker, today, I am talking about housing and the need for improvements to be made within the area of client services. The NWT Housing Corporation is a government agency that administers and oversees all of the territory's housing programs and housing options available to residents of the NWT. Based on its structure and function alone, at the end of the day, this agency, the NWT Housing Corporation, is a client-service-based organization. It is about serving the people of the NWT in the best possible way for all of their housing needs.

Mr. Speaker, based on the feedback I am hearing from various constituents, as well as junior housing authority staff, both past and present, I believe that the NWT Housing Corporation is lacking in the area of client services. Specifically, I am concerned about some of the behaviours, actions, and decisions coming from the managerial level within the local housing authorities. Again, my constituents have told me they felt a lack of basic courtesy, respect, and service delivery from management. This is not acceptable. Therefore, I believe there need to be some changes with how things are done within the Northwest Territories Housing Corporation. For one, I think there should be a neutral mechanism put in place to deal with housing managers. Secondly, I think the NWT Housing Corporation should consider initiating independent, external investigations into some of the complaints. Systemic racism in dealing with vulnerable, often elderly, clients and junior housing staff is not okay.

Mr. Speaker, I know the housing Minister has spoken about offering client training for Housing Corporation staff. However, this is not enough. Unfortunately, I don't think this training has been effective enough to change much of anything. Staff need to be told how to act better and more appropriately, and if this does not work, then I think the Minister should create a positive solution to address this. I will have questions for the Minister of housing at the appropriate time. Thank you, Mr. Speaker.