I need to do some work to understand where the gap is here. I know that the medical practitioner is the starting point for requesting an escort and that goes to medical travel and the staff there make a determination. It's not up to me to create exceptions. The policy has the exceptions in it, and as I mentioned, there is an appeal mechanism for people who feel it has been applied incorrectly.

I want to add one more thing. There is confusion that I've seen between the need for a medical escort and the need for compassionate travel. I have seen medical escort requests where what the request is really for is for family reunification in the event that the family member in hospital is about to pass. I think there is some clarity that is needed, here, and I can certainly work on my end of that. I look forward to working with the Member on her end.