The Housing Corporation does have our front-line staff, the local housing authorities, and they are our front-line workers at the community level for complaints coming forward, for them to be addressing them at that level, and for the board to review those complaints. At this moment and at this time, I would direct my headquarters staff to be dealing directly with the local housing authorities. Now, it's come to the Minister's level, and it's going to be addressed significantly. This is something that I'm not going to pass by very likely. Client service is number one, it's a priority within my portfolio and what I'd like to display, strong client service and leadership.
Paulie Chinna on Question 430-19(2): Client Services
In the Legislative Assembly on October 29th, 2020. See this statement in context.
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