The Member is referencing the clientele of integrated case management, and there has been a limited number, I would say, over the past few years, of clients to that program. That's because those are clients who are facing a number of barriers. Those barriers interact with a number of different departments, and that's how they get access to that program. That program has shown us that sometimes these people, the clients in these programs, just need a little bit of assistance in certain areas. Sometimes, they need someone to go to the bank with them and help them talk to the teller and just give them at that confidence to say, "Okay. This is how this interaction should go." There are those types of things that need to happen.

In terms of the collaboration between departments, sometimes, we need some GNWT employees to look at these programs that the clients are accessing and look at it from the client's perspective and say, "Okay. How can we ensure that these programs are more streamlined, given what I'm seeing my clients struggling with?" What the Member is talking about, integrated case management, is specific to Yellowknife right now. Perhaps that model only works for Yellowknife, but the fact is that that type of integrated service delivery really needs to be rolled out across the territory. Maybe integrated case management isn't what's needed in communities but front-line staff working together, working across departments, under common policies that were developed by collaboration of departments is what's needed.