Thank you, Mr. Speaker. Client service officers undergo quite a bit of training. They participate in statutory training which includes review of the legislation, regulations, policies, code of ethics for income security employees, code of conduct, and service management. They are also trained in certified service professional, mental health, first aid, motivational interviewing, verbal judo, non-violent crisis intervention, and, starting in May 2020, all CSOs and managers will be training in trauma-informed practices. Thank you, Mr. Speaker.