Madam Chair, I move that this committee recommends that the Northwest Territories Power Corporation and Northland Utilities with oversight, if necessary enforcement from the Public Utilities Board, improve communications with customers so that they are clearer, more comprehensive, more proactive, and more client-centered, especially with respect to:

• eligibility for the income assistance program and how policy changes or new benefit programs like the Canada Recovery Benefit may impact customer eligibility;
• The terms and conditions of service documents regarding details on the types and minimum timeframes of notices that NTPC may send to customers;
• The type and operation of power limiters, and, customer payment options.

Thank you, Madam Chair.