Thank you, Mr. Speaker. There are service standards that have been developed for the Employment Standards Office, and those relate to how long between making a complaint or an inquiry and receiving a call back. The length of time between a complaint being made and a decision is not something that has traditionally been tracked. There is a wide variety of factors that determine how long a complaint would take to finalize or come to a decision. There are complaints that take one phone call to be decided upon, and then there are complaints that take months. It's feasible there could be complaints that take years because there are so many variables. Sometimes, even the complaint itself, the two parties don't agree on.

That number isn't something that has been tracked. The Employment Standards Office, in 2019-2020, there were 80 complaints received, and there were 119 payroll inspections, which is something they do; in 2018-2019, there were 79 complaints, and there were 80 payroll inspections; and in 2017-2018, there were 103 complaints and 39 payroll inspections. There was an increase in the payroll inspections, and that's because of increase in the NT Nominee Program applications. Those go hand-in-hand. At the same time, there was a vacancy for a year as well as slow-downs because people were working from home, and it's difficult to do investigations that way. There was a backlog that started building up at the beginning of 2020 and was exacerbated by an increase in payroll inspection applications later in the year. That could account for some of these delays that the Member is talking about. Thank you, Mr. Speaker.