I think communication causes most problems, not just in corrections, but everywhere. Lack of communication really leads to misunderstandings; it leads to problems not being resolved. The first thing that happened after this report came out is that senior staff, senior management, went to the different facilities. They presented this information, and they listened to the staff to hear what they had to say directly, not through a consultant. From that, they are compiling a "what we heard" report so that they can then distribute it to staff and say, "Are we hearing you correctly?" Because, sometimes, when you tell the government something, they don't necessarily hear what you're saying. Maybe they hear what they want to hear, so we are starting a feedback loop. That is one of the first things.

As part of the plan going forward, there is also a communications plan, so that everyone will know how they are going to be engaged and you can ensure that it's happening. There will be something to fall back on or to check off the list: This has happened. That's going to hold people accountable for making sure that communication happens.

As everyone here knows, communication is tough. Sometimes things change quickly, so we just have to put the effort into it and do our best. That's the plan. I think, if there was better communication 20 years ago, the Member wouldn't be able to make that statement about all of the past statements that have been made, so this can be beat. I've talked to some employees from the correction service, and they tell me about times when things were good. There were times when there was good communication between staff and management, and so I know it can happen again. This is not something that we can't overcome.